You have the right to be wrong
14 days to change your mind
At Oscar & Plume, you can return any product that doesn't fully satisfy you (with the exception of personalized products) within 14 days of your purchase. Depending on your expectations, we can either refund you (subject to conditions) or exchange the product for another product of your choice.
Conditions for returning a product
Our return conditions are simple:
- Return of the product must be requested within 14 days of receipt of the product
- Unused product in new condition and returned in its original packaging
Costs incurred upon return
- Refund request : Return costs of €5 per product (€10 for bulky products - Fountain, etc. or €15 for very bulky products - suitcase, kibble box, etc.).
- Product change (size, color, etc.) : no return fees applied.
- Possible repair costs if the product is damaged
- The product must be accompanied by all accessories, instructions and the invoice.
Procedures to follow when returning an item
- Please contact us via the contact form
- Your request must reach us online no later than 14 days following receipt of your item.
- Upon receipt of this we will confirm the return to you.
- Pack the product properly so that it is well protected during transport. We remind you that, contractually, your device travels under your own responsibility.
Exceptions
- Personalized products (branding, etc.) cannot be refunded.
- Products made to order by hand
- Products on promotion and/or end of line
Refund Method
We will refund or exchange your order. You will be refunded within 8 days at the latest, by bank transfer or credit card. If you wish to exchange the product, we will send you a credit note to use for the new product you have chosen. You can then place a new order with us. If the amount is higher than your credit note, we will send you an additional invoice. If the amount is lower than your credit note, we will refund the difference.