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The designer accessories store for Dogs and Cats


Satisfied or refunded

You have the right to make mistakes

14 days to change your mind

At Oscar & Plume, you can return, within 14 days following your purchase, any product that does not give you complete satisfaction. Depending on your expectations, we can either refund you (subject to conditions) or exchange the product for another product of your choice.

Conditions for returning a product

Our return conditions are simple:

  • The return of the product must be requested within 14 days of receipt of the product
  • Unused product in new condition and returned in its original packaging

Return costs

  • Return costs at your expense
  • Possible repair costs if damaged product
  • The product must be accompanied by all accessories, instructions and the invoice.

Conditions to follow for returning an item

  • Please contact us by filling out the form
  • Your request must reach us via the Internet no later than 14 days following receipt of your item.
  • Upon receipt of this we will confirm the return.
  • Pack the product properly so that it is well protected during transport. We remind you that, contractually, your device travels under your own responsibility
  • Please attach a copy of the purchase invoice in the package and the completed return slip.

  1. Upon receipt of your device, we will send you an acknowledgment of receipt
  2. We will issue a refund or exchange. You will be reimbursed, within 15 days at the latest, by transfer or by a reimbursement to your credit card account. If you wish to exchange the product, we will send a credit towards the new product you have chosen. From then on you can place a new order with us. If the amount is greater than your credit, we will send you an additional invoice. If the amount is less than your credit, we will reimburse you the difference.

Extract from our general conditions of sale

7.3 Right of withdrawal

In accordance with article L121-21 of the Consumer Code, the Customer has a period of 14 working days from the date of receipt of his order to exercise his right of withdrawal and thus return the product to the seller. , at its expense, for exchange or reimbursement without justification or penalty (only returned items are reimbursed, any shipping costs invoiced on delivery to the Customer are not reimbursed as part of a return for reimbursement).

When the product is returned, it is checked. In the event of traces of use, or if the product is not returned in the condition in which it was received, with its original packaging, a discount will be applied to the exchange or refund value. In the case of shocks, Oscar & Plume reserves the right to refuse the return of the product, or to apply a significant discount on its price in the event of visible shocks or traces of use. In the event of disagreement over the trade-in value, Oscar & Plume will be entitled to return the product used by the Customer so that the Customer can keep it. Of course, everything is done to find the best solution, Customer satisfaction being our priority.