You have the right to be wrong
14 days to change your mind
At Oscar & Plume, you can return, within 14 days of your purchase, any product that does not give you complete satisfaction (with the exception of personalized products). Depending on your expectations, we can either refund you (subject to conditions) or exchange the product for another product of your choice.
Conditions for returning a product
Our return conditions are simple:
- Return of the product must be requested within 14 days of receipt of the product
- Unused product in new condition and returned in its original packaging
Costs incurred upon return
- Refund request : Return costs with a flat rate of €5 per product (or €10 for bulky products).
- Product change (size, color, etc.) : no return fees applied.
- Possible repair costs if product damaged
- The product must be accompanied by all accessories, instructions and the invoice.
Procedures to follow when returning an item
- Please contact us via the contact form
- Your request must reach us by Internet no later than 14 days following receipt of your item.
- Upon receipt of this we will confirm the return.
- Pack the product properly so that it is well protected during transport. We remind you that, contractually, your device travels under your own responsibility
- Include the completed return form in the package
Exceptions
Personalized products (marking, etc.) cannot be refunded.
Refund Method
We will refund or exchange. You will be refunded, within 10 days at the latest, by transfer or by a refund to your credit card account. If you wish to exchange the product, we will send you a credit to be used on the new product you have chosen. You will then be able to place a new order with us. If the amount is greater than your credit, we will send you an additional invoice. If the amount is less than your credit, we will refund you the difference.
Extract from our general conditions of sale
7.3 Right of Withdrawal
In accordance with Article L121-21 of the Consumer Code, the Customer has a period of 14 working days from the date of receipt of his order to exercise his right of withdrawal and thus return the product to the seller, at his expense, for exchange or refund without justification or penalty (only returned items are refunded, any shipping costs charged on delivery to the Customer are not refunded in the context of a return for refund).
When returning the product, it is checked. In the event of traces of use, or if the product is not returned in the condition in which it was received, with its original packaging, a discount will be applied to the exchange or refund value. In the event of shocks, Oscar & Plume reserves the right to refuse the return of the product, or to apply a significant discount on its price in the event of visible shocks or traces of use. In the event of disagreement on the return value, Oscar & Plume will be entitled to return the product used by the Customer so that the latter keeps it. Of course, everything is done to find the best solution, Customer satisfaction being our priority.